Typically over the holidays, thousands of people will look in their stockings or under the tree to find brand new Nintendo games waiting for them. But this year, a number of Nintendo Switch fans are claiming they unwrapped a far less pleasant surprise on Christmas morning: instead of a Switch cartridge in their game box, some are claiming they found a single googly eye staring at them.
Over the holidays, a number of posts popped up across Reddit and Twitter/X from individuals claiming their seemingly sealed, brand new Nintendo Switch cases contained a googly eye and a black piece of plastic instead of the actual game cartridge. Why a googly eye? The running theory is that the googly eye will rattle if you shake the Switch box, similar to how the box rattles with an actual game inside. And the black plastic around the side fools individuals trying to look through the cracks on the top or bottom to see if the outline of a game is visible without unwrapping it. Without these items, someone might be tipped off that a game has been stolen from the package, but this method ensures that no one notices the crime until they open the case.
It’s unclear at the moment how or why this is happening, on what scale, or at what point in the distribution process. Games reportedly impacted included Luigi’s Mansion 2 HD, Animal Crossing: New Horizons, Mario Party Jamboree, Echoes of Wisdom, and others. The reports also seem to go back several months, though there’s been a higher influx of them recently likely due to more games being purchased over the holiday. And all of them seem to include a googly eye and the same black piece of plastic, though at least one person is claiming to have only gotten the plastic, no eye included.
IGN reached out to several individuals claiming they had received googly eyes instead of games over the last year and a half, but no one we spoke to had taken a video of them unwrapping the shrink wrap and discovering the eye, as they (understandably) didn’t know they were unwrapping a googly eye to begin with. As long as all these reports remain unconfirmed, it’s always possible this is just some sort of viral prank. Still, through our conversations with the individuals claiming they were impacted, all seemed to be legitimate accounts. A few had return receipts or were able to direct me to specific Wal-Mart, Best Buy, and Target store locations where googly eyes had been acquired, all located in the western United States. One person said they purchased their googly eye game online. Timeline-wise, googly eye claims went back as far as June 2023, though most took place in the last six months.
In an effort to confirm these reports, I tried to reach specific stores where googly eyes were allegedly found. One of the Reddit posters claimed in private messages with me that they had returned their googly eye box to a specific Wal-Mart store, so I gave them a call. I was unable to get anyone to answer the phone at the store for over an hour despite calling various different departments. When I finally reached someone in a completely unrelated department, they transferred me to Loss Prevention, who upon hearing what I was calling about offered to have me speak to a higher manager, before hanging up the phone entirely. Multiple calls back to the same departments did not glean any further responses. I tried a second Wal-Mart location identified by posters, where I eventually reached an employee in electronics who had never heard of this happening. However, the incident taking place at their store allegedly happened months ago, and would have been handled by returns and not electronics, so their lack of awareness wasn’t much of a debunking.
A very similar scenario unfolded when I tried to reach a specific Target location where someone claimed to have successfully returned a googly eye game. Repeated calls to relevant departments went unanswered, until I finally reached someone in an unrelated department who transferred me to Guest Services. Guest Services then directed me to Target’s corporate media line, which I have already contacted and did not receive a response from. All told, I spent about three hours on a Friday afternoon calling various big box stores, but learned absolutely nothing about googly eyes.
With the direct route failing, I reached out to Nintendo for comment, but did not hear back in time for publication. I also reached out to Target and Best Buy corporate for comment on this story, but similarly did not hear back in time for publication.
Wal-Mart corporate PR did get back to me on Friday, but the PR representative I spoke to seemed baffled. They told me over the phone that the company had not heard anything about this, and we spent the better part of the afternoon going back and forth over email trying to investigate. The representative said they’d look into some specific stores where googly eyes had been reported over the weekend and return to me with a statement by first-thing Monday, but IGN did not receive any further response to our inquiry by our deadline. We’ll update if that changes.
The takeaway from all this, then, is just a PSA that your recently-purchased Nintendo Switch cartridge may or may not contain a game, or a googly eye. It’s unclear if this is a real problem affecting many people, a real problem affecting a very small number of people caught up in a supply chain that has poor communication and no way to confirm these things, or a joke problem invented by the internet. Fortunately though, if it is indeed a real problem, it sounds like most stores are exchanging googly eyes for games if you find yourself the victim of this weird but admittedly quite frustrating switcheroo. Hopefully they manage to catch this Googly Eye Bandit, if they’re indeed real, and save future Christmases from disaster.
Rebekah Valentine is a senior reporter for IGN. You can find her posting on BlueSky @duckvalentine.bsky.social. Got a story tip? Send it to rvalentine@ign.com.
